What will you do about this issue? I am talking about internet security, which is a very important issue. I don't know how to solve it since my sister is not an expert and she doesn't know how to retrieve the password. I think that some hackers might have stolen our account and this is why we worry. I will do what I can to tell my sister that we need to watch this vpn windows 8 video and download the software that it recommends. I do not know what else to do and I hope that it will all turn out well in the end.